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Professional Summary

Solutions Engineer and former Senior Information Technologist with 7+ years of experience spanning ITSM administration, pre-sales solution design, and full-stack web development. Adept at translating complex requirements into engaging demos and scalable architectures that drive customer success and operational efficiency.

Professional Experience

Solutions Engineer

TeamDynamix

Feb 2024 – Present

  • Partner with account executives to deliver tailored pre-sales demonstrations across ITSM, PPM, and iPaaS product lines
  • Translate customer business goals into solution architectures and implementation roadmaps
  • Develop demo scripts and automation workflows that elevate prospect engagement
  • Serve as subject-matter expert for TeamDynamix solution ecosystem

Senior Information Technologist

Community College of Rhode Island

Aug 2021 – Feb 2024

  • Lead Administrator for TeamDynamix, overseeing platform maintenance and automation rules
  • Integrated DUO Authentication campus-wide, strengthening security posture
  • Redesigned IT Help Desk support website, improving UI and accessibility
  • Built workflows for access requests, streamlining service delivery

IT Support Technician

Community College of Rhode Island

Oct 2019 – Aug 2021

  • Resolved IT issues using ticket-tracking tools, improving user satisfaction
  • Provided in-person and remote support to faculty, staff, and students
  • Authored 22 knowledge-base articles for self-service support

Help Desk Associate

YMCA

Sep 2018 – May 2020

  • Monitored and tracked repairs and updates through a ticket system
  • Troubleshot computer systems and resolved basic technical issues

Technical Skills

  • TeamDynamix Administration
  • Pre-sales Solution Design
  • API & iPaaS Integrations
  • DUO MFA & Security
  • ITSM / Help-Desk Operations
  • Technical Documentation
  • Web Development & UI/UX
  • Product Demonstration

Education & Certifications

Associate of Science, Computer Studies

Community College of Rhode Island

May 2021

MEDDPICC Masterclass

MEDDICC, June 2024

Demo2Win!

2Win!, April 2024

HDI Support Center Analyst

HDI, May 2022

Featured Projects

Contact Information

📍 Warwick, RI, USA (Remote)
📧 email@callmetim.me
🔗 callmetim.me
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